Return and Refunds
Items sold and shipped by Feji Arts and Crafts can be returned or exchanged to Feji Arts and Crafts store within 10-days of purchase if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Return and Refund Guidelines:
● Exchange: Your order will be exchanged for a new identical product of a different size or color
● Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
● Refund: If the product of your choice is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.
● Depending on the kind of product you wish to return, your return request may have to undergo a verification process
● Following verification, you will be required to confirm your decision based on the category of product ordered.
● Keep ready all the requisite items necessary for a smooth returns process —including invoice, original packaging, price tags, freebies, accessories, etc.
● Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
● Refund will be initiated and processed if applicable Your request will be fulfilled according to Feji Arts & Crafts' returns/replacement guarantee